Q: Delivery

We ship to England & Wales MAINLAND addresses. We can ship to Scotland Lowlands by arrangement. Please contact us for details before ordering. For Saturday delivery, please contact us. Our normal despatch time by courier is either same-day, or next working day. We use APC Overnight courier who normally deliver the next working day, so we can often get your goods to you very quickly. They will "leave safe" if possible, so please contact us immediately after ordering if you have a specific place for parcels. We can deliver to you, or direct to your recipient... just let us know with your order. Carriage is calculated automatically at checkout by size & weight. Most items under 1.2M will carry a charge of £9.99 or £10.99, while taller items up to 1.5M will be £14.99 carriage. Discount for multiple items in the same order will be calculated automatically at checkout depending on weight & height. PLEASE NOTE that some of our items are COLLECTION ONLY due to size &/or weight. Please contact us for a quote if you are in any doubt, or need a delivery larger than two or three items.

Question 1

​When Can I Plant My Tree or Shrub?​

Accepted Answer

All our plants are grown outdoors & are hardy.

Unless otherwise stated, they are potted and ready to plant at any time of the year. Just plant in a hole, firm in with your heel, water well (even if it's raining!) and leave to do its own thing.

Question 2

I'm not a "gardener"! What do I need to do when my plant arrives?

Accepted Answer

We deliberately specialise in trees, shrubs and perennial plants that are unusual, but EASY!

Our plants should delight both gardeners and non-gardeners, and make fabulous gifts for anyone with a garden, patio or balcony!

Unless otherwise stated in individual descriptions, all you need to do is dig a hole, backfill, water well & watch!!

In its first year, water regularly, or whenever you remember, and your new plant should thrive. If "pruning" is required, no special knowledge is needed! Just trim to required size or shape. We rarely sell "precious" plants, so it's doubtful that you'd be able to kill it!

Question 3

Payment

Accepted Answer

We accept payment:
Via Paypal's secure payment procedure
Via debit/credit card
Or cash on collection - please contact us if you wish to arrange collection in person.
​

Question 4

Delivery

Accepted Answer

We ship to England & Wales MAINLAND addresses.
​We can ship to Scotland Lowlands by arrangement. Please contact us for details before ordering.
​
For Saturday delivery, please contact us.

Our normal despatch time by courier is either same-day, or next working day.

We use APC Overnight courier who normally deliver the next working day, so we can often get your goods to you very quickly. They will "leave safe" if possible, so please contact us immediately after ordering if you have a specific place for parcels.
​
We can deliver to you, or direct to your recipient... just let us know with your order.

Carriage is calculated automatically at checkout by size & weight.

Most items under 1.2M will carry a charge of £9.99 or £10.99, while taller items up to 1.5M will be £14.99 carriage. Discount for multiple items in the same order will be calculated automatically at checkout depending on weight & height.

PLEASE NOTE that some of our items are COLLECTION ONLY due to size &/or weight.
​​
Please contact us for a quote if you are in any doubt, or need a delivery larger than two or three items.

Question 5

Collection in Person

Accepted Answer

You are welcome to collect your items, but as we are not open to the public and do not operate set hours, it is essential that you CONTACT US FIRST to arrange a mutually convenient time from our nursery near West Malling, Kent.

​Please note that some of our items are COLLECTION ONLY due to size & weight.

Contact us to make arrangements for collection, via:
email - sales@thetreegardenkent.co.uk
phone us on 01634 245805 or 07808 378577

Question 6

Returns & Refunds

Accepted Answer

We hope you're happy with your purchase and that it's arrived in good condition. Our courier service is via APC Overnight & all goods are packed well to ensure a stress-free journey.

Please note that all our plants are grown outdoors, and due to the very nature of many plants, there will be changes throughout the year....deciduous trees bought as Christmas presents will often have no leaves!!

All our preloved & handmade items are described as best we can, with photos of the actual items for sale.

If for any reason​ you find you are unhappy, please contact us as soon as possible, so we can discuss possible returns or refunds if necessary:
via email - sales@thetreegardenkent.co.uk 
phone us on 01634 245805 or 07808 378577

The
Tree
Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

FAQ

When Can I Plant My Tree or Shrub?

I'm not a "gardener"! What do I need to do when my plant arrives?

Payment

Delivery

Collection in Person

Returns & Refunds

Subscribe to our newsletter

Thank you!

The
Tree
Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

The Tree Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

FAQ

​When Can I Plant My Tree or Shrub?​

I'm not a "gardener"! What do I need to do when my plant arrives?

Payment

Delivery

Collection in Person

Returns & Refunds

Subscribe to our newsletter

Thank you!

The Tree Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

The
Tree
Garden Kent

When Can I Plant My Tree or Shrub?

The
Tree
Garden Kent