The Tree Garden Kent
Frequently Asked Questions
When Can I Plant My Tree or Shrub?
All out plants are grown outdoors & are hardy. Unless otherwise stated, they are potted & ready to plant at any time of the year. Just plant in a hole, firm in with your heel, water well (even if it's raining!) & leave to do its own thing!
I'm not a "gardener"! What do I need to do when my plant arrives?
We deliberately specialise in trees, shrubs & perennial plants that are unusual, but EASY! Our plants should delight both gardeners & non-gardeners & make fabulous gifts for anyone with a garden, patio or balcony! Unless otherwise stated in individual descriptions, all you need to do is dig a hole, backfill, water well & watch!! In its first year, water regularly, or whenever you remember, & your new plant should thrive. If "pruning" is required, no special knowledge is needed! Just trim to required size or shape. We rarely sell "precious" plants, so it's doubtful that you'd be able to kill it!
Can I visit & collect?
Visitors are always welcome for browsing or collection of plants, but we are NOT a "garden centre". We work from home & therefore do not have "opening hours". Please do not just turn up as we may not be in & it upsets the neighbours!!
Please CONTACT US first to arrange a convenient time for us both
Payment & Shipping
We accept paypal, credit card/debit card VIA paypal (secure), cheques in advance or cash on collection.
Our courier service is via APC Overnight & all goods are packed well to ensure a stress-free journey. Currently we deliver to England & Wales only. For a shipping quote to Scotland Lowlands, please contact us. Highlands, Islands & N Ireland/Eire is not available
Returns & Refunds
We hope you're happy with your purchase, & that it's arrived in good condition. Please note that all our plants are grown outdoors, and due to the very nature of many plants, there will be changes throughout the year....deciduous trees bought as Christmas presents will often have no leaves!!
All our preloved & handmade items are described as best we can, with photos of the actual items for sale.
If for any reason you find you are unhappy, please use the contact form as soon as possible, where we can discuss possible returns & refunds if necessary.