Q: Delivery

We ship to England & Wales MAINLAND addresses. We can ship to Scotland Lowlands by arrangement. Please contact us for details before ordering. For Saturday delivery, please contact us. Our normal despatch time by courier is either same-day, or next working day. We use APC Overnight courier who normally deliver the next working day, so we can often get your goods to you very quickly. They will "leave safe" if possible, so please contact us immediately after ordering if you have a specific place for parcels. We can deliver to you, or direct to your recipient... just let us know with your order. Carriage is calculated automatically at checkout by size & weight. Most items under 1.2M will carry a charge of £9.99 or £10.99, while taller items up to 1.5M will be £14.99 carriage. Discount for multiple items in the same order will be calculated automatically at checkout depending on weight & height. PLEASE NOTE that some of our items are COLLECTION ONLY due to size &/or weight. Please contact us for a quote if you are in any doubt, or need a delivery larger than two or three items.

Question 1

Payment

Accepted Answer

We accept payment: Via Paypal's secure payment procedure Via debit/credit card Or cash on collection - please contact us if you wish to arrange collection in person.
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Question 2

Delivery

Accepted Answer

We ship to England & Wales MAINLAND addresses. ​We can ship to Scotland Lowlands by arrangement. Please contact us for details before ordering. ​ For Saturday delivery, please contact us.  Our normal despatch time by courier is either same-day, or next working day.   We use APC Overnight courier who normally deliver the next working day, so we can often get your goods to you very quickly. They will "leave safe" if possible, so please contact us immediately after ordering if you have a specific place for parcels. ​ We can deliver to you, or direct to your recipient... just let us know with your order.  Carriage is calculated automatically at checkout by size & weight.   Most items under 1.2M will carry a charge of £9.99 or £10.99, while taller items up to 1.5M will be £14.99 carriage. Discount for multiple items in the same order will be calculated automatically at checkout depending on weight & height.  PLEASE NOTE that some of our items are COLLECTION ONLY due to size &/or weight. ​​ Please contact us for a quote if you are in any doubt, or need a delivery larger than two or three items.

Question 3

Collection in Person

Accepted Answer

You are welcome to collect your items, but as we are not open to the public and do not operate set hours, it is essential that you CONTACT US FIRST to arrange a mutually convenient time from our nursery near West Malling, Kent.  ​Please note that some of our items are COLLECTION ONLY due to size & weight.  Contact us to make arrangements for collection, via: email - sales@thetreegardenkent.co.uk phone us on 01634 245805 or 07808 378577

Question 4

Returns & Refunds

Accepted Answer

We hope you're happy with your purchase and that it's arrived in good condition. Our courier service is via APC Overnight & all goods are packed well to ensure a stress-free journey.  Please note that all our plants are grown outdoors, and due to the very nature of many plants, there will be changes throughout the year....deciduous trees bought as Christmas presents will often have no leaves!!  All our preloved & handmade items are described as best we can, with photos of the actual items for sale.  If for any reason​ you find you are unhappy, please contact us as soon as possible, so we can discuss possible returns or refunds if necessary: via email - sales@thetreegardenkent.co.uk  phone us on 01634 245805 or 07808 378577

The
Tree
Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

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The
Tree
Garden Kent

sales@thetreegardenkent.co.uk

01634 245805

The Tree Garden Kent | Online Plant Nursery| Kent | England | United Kingdom